Return/Refund Policy

Return/Refund Policy:

EOS believes in prompt and courteous customer service. In the rare event that an order has a damaged/defective product(s) the customer is required to report the damage within 72 hours of the receipt of the merchandise. To report your claim, please call 503-465-8700 or email realmonkeypipe@gmail.com. A customer service representative will provide instructions and handle your claim. This may require returning the defective/damaged product. If a return is required we will provide a return label at no charge. If a return is not required we may ask that you email a picture of the product. Once the claim is received and the defective/damaged product is inspected and verified, you will receive either a refund or replacement for said item(s).

**If a damaged delivery is not reported within 72 hours of the receipt of the merchandise we will not be able to honor any claim.

**Once a product has been used EOS can not replace or exchange the merchandise.

If you have any concerns, comments, or questions about our return policy or wish to initiate a return, please contact us at 503-465-8700 or by email at realmonkeypipe@gmail.com